Ordering Information

How to Purchase - Consumers

Our lights are available on-line through our Web site, by phone or by fax. All prices shown on this website are in U.S. Dollars and are subject to change without notice. GST will be added to all shipments bound to Canadian locations.

We also distribute our product via an extensive nationwide network of lighting showrooms, gift stores and home furnishings store. Avalanche Ranch supports this reseller network by providing a list of retail resellers on our dealer locator page. Only those dealers that are displaying at least 4 of our lights are on this list.

How to Purchase - Design and Construction Trade

Our lights are available for sale with members of the Professional Trades. In fact, architects, interior designers and building related contractors have come to respect our extensive line of Rustic-lodge and Craftsmen-style lighting, as well as our professional customer service, exceptional quality and custom light capabilities. For more information about becoming registered as a Trade Account, please go to our Trade Account Sign-Upform.

Order and Delivery Lead Times

Except for a select list of our most popular lights under our IN STOCK program: (see our In-Stock Lights ), all of our lights are custom made to your order, so please allow approx. 3 weeks before shipment. Even though each of our lights is made to order, our goal is to ship your order within 14 business days of our daily order cutoff. Our production schedule is set-up so that lights ordered by 2 PM(Pacific Time), are placed into production on the very next day and usually start shipping two weeks later. If you require faster order turnaround, please contact us with your requirements and we will try to accommodate a tight building schedule. We ship our lights from our factory near Bellingham, WA. Most lights ship via FedEx, so shipment time varies, but allow 1 week for delivery. If you require faster shipping time, please let us know at the time of order and we will calculate the additional expedited shipping charges for you.

Free Shipping to the Contiguous USA

We offer free shipping for orders over $1,000 and shipping to points within the Contiguous USA (ie, lower 48 states). Our free shipping offer only covers the cost of standard FedEx, UPS or USPS shipping charges via a “Ground” method of shipment. If you would like faster shipping, we can quote that and you can pay the extra cost of the faster shipping. When shipping to Alaska or Hawaii, there is a 15% additional charge due to the higher costs of shipping.

Shipping Charges - Canada

For Canadian orders we add 21% to the order to cover shipping costs. In addition to the cost of the light, we are required to collect the 5% GST on all Canadian shipments plus a 3% handling fee to cover Canadian brokerage fees. There are no other fees or duties that Canadian customers will have to pay on delivery. Wholesale accounts, Design Trade Accounts and Contractor Accounts do not get free shipping going to Canada and are subject to the same terms.

Returns and Exchanges

We want you to be totally happy with your purchase from us, so if for any reason any of our products fails to meet your expectations, it may be returned within 30 days of shipping for either replacement, refund or credit of the purchase price, excluding freight, brokerage and tax charges. Please call us for a return authorization number prior to returning any items. All returns must be shipped back in their original or similar container. Items returned for refund must be shipped at the buyer's expense unless authorized by us. Items altered by customer, installed or not returned in a "like-new" condition, will not receive a full credit. All made-to-order lights will have a 30% restocking fee, and there is no refunds on custom ordered lights. All itesm sold as the Clearance items are non-returnable or refundable. Note: Except for items returned due to shipping damage or due to a mistake we made on your order, the outgoing shipping charges are not refundable on returns.